Terms and Conditions

Terms & Conditions:

Upon receiving an order, our team will reach the customer to confirm the order via contact number shared. If the shared number and address is serviceable (appropriate) the order will be confirmed and put into processing.

if the contact number is incorrect or the address is insufficient then the order will not be confirmed, hence cancelled.

if a customer once rejects/cancels an order at time of delivery (In any circumstances) then the customer will not be provided cash on delivery service in future, and if he/she still intends to buy from Urban pitara then he/she will have to opt for prepaid order(online payment) else the order will not be processed.

Urban pitara holds the right to reject any of its service or material or both to any customer.

Urban pitara holds the right to cancel any order, postpaid(cash on delivery) or prepaid(online payment with full refund) with no explanations to anyone.

Refund, Exchange and Cancellation


Pitara will exchange with an identical product only if the item received is faulty.

No exchange if the Wash Care/ Product Handling is not followed.

Exchange Procedure:

File for exchange within 3days of the receipt of your product, by shooting a mail at email at exchange@urbanpitara.com with a description of the problem and images of defect. We will require 7 business days from our claim approval team to get it processed further. Courier charges will be extra in the entire process of exchange.

Refund/Retuns:  NO Refunds/returns entertained.

Cancellation: Cancellation by customer is valid until the product is not dispatched to our shipping partners

Custom orders:


  1. Urban Pitara is the only website in the country that provides custom printing on anything.
  2. We are printing on 100% cotton T-shirts (even dark garment)
  3. Our printing is not limited to text printing, we print graphic (even a photograph).
  4. You can ask for printing on any substance, which we might have missed in publishing.
  5. The graphic has to be high resolution to be printed.
  6. Explicit content/ Nudity/ Socially Unacceptable artworks will not be printed.
  7. Rights of the artwork or any issues related to copyright will not make Urban Pitara responsible.
  8. If customer is not satisfied with preview of product then refund of full amount will be done.
  9. Once order is confirmed on mail, Customized products will not be exchanged/ replaced or refunded.
  10. There is a possibility of certain discrepancy in shared design – product preview and the actual product to be delivered.